Privacy Policy
This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000, the Information Technology Rules, 2011 (“SPDI Rules”), and the Digital Personal Data Protection Act, 2023 (“DPDP Act”). No physical or digital signatures are required.
1. Applicability
This Privacy Policy applies to all users ("Users") accessing or using the services of Ramya Jewel through our website, mobile applications, or customer service channels. By using our services, you consent to the practices described herein.
2. Information We Collect
A. Personal Data: Name, phone number, email address, billing and shipping address, and device information.
B. Sensitive Personal Data: Payment details (card info, UPI ID), authentication credentials, and health information voluntarily shared for specific product requirements.
3. Purpose of Data Collection
We process your data to fulfill orders, provide customer support, send marketing updates (with consent), and comply with legal or regulatory obligations.
4. Consent and Withdrawal
You may withdraw consent at any time by writing to: ramyastore716@gmail.com. Withdrawal will not affect processing done prior and may impact services provided.
5. Disclosure of Information
We do not share your data without consent, except with trusted service providers (payment gateways, logistics partners) or to comply with law enforcement and protect Ramya Jewel's legal rights.
6. Cookies and Tracking
We use cookies to remember preferences, facilitate secure transactions, and monitor site performance. You may disable cookies in your browser, though it may affect site functionality.
7. Data Retention
Personal data is retained only as long as needed for business purposes or as required by law.
8. Your Rights
Under the DPDP Act, you have the right to access, correct, or delete your personal data. To exercise these rights, email: ramyastore716@gmail.com.
9. Grievance Redressal
We are committed to resolving your concerns promptly.
Grievance Officer: Assigned Representative
Email: ramyastore716@gmail.com
Response Time: Within 30 days
10. Data Security
We implement SSL encryption for all transactions and regular security audits. While we strive for absolute security, no method of online transmission is 100% secure.
11. Children's Data
Our services are intended for individuals 18 and over. We do not knowingly collect data from minors.
12. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Disputes shall be resolved through arbitration in Mumbai, India.
13. Force Majeure
Ramya Jewel is not liable for breaches caused by unforeseen events including cyberattacks or natural disasters.
14. Limitation of Liability
Ramya Jewel shall not be liable for indirect or consequential damages unless arising from gross negligence.
15. Review and Updates
This policy is reviewed annually. Material changes will be communicated via our website or email.